UPDATE

Subject: Advisory on Cut-Off Date/Time for Updating Prepaid Accounts

During the Holiday Season


Dear Valued Clients,

Please be informed that our Finance Department will be closed on the

following dates in observance of the upcoming holidays:

- December 24, 2024 (Tuesday) – Christmas Eve

- December 25, 2024 (Wednesday) – Christmas Day

- December 30 (Monday) – Rizal Day

- December 31, 2024 (Tuesday) - New Year's Eve

- January 1, 2025 (Wednesday) – New Year's Day

The cut-off times for updating prepaid deposits are as follows:

- 6:00 PM, December 23 (Monday)

- 6:00 PM, December 27 (Friday)

To ensure proper processing, please email a copy of the Validated Bank

Deposit Slips or proof of transaction to finance@cdec.com.ph and

cs@cdec.com.ph.

We highly encourage the timely updating of your prepaid accounts to

avoid any payment issues during the holiday period, ensuring a smooth e-

lodgment process.

For any assistance, please feel free to contact our Customer Support at:

- Tel: 02-3439 9750

- Mobile: 0917-8086739

Wishing you a joyous holiday season!

*** Recommended Email Subject Lines***

Dear Valued Clients

For Faster Identification of your concern please use the ff. subject line formats

E-Trade/Go-Fast Funding Follow-ups:

• Format: Product | Concern | Company/User Name | 7-Connect Ref. No.

• Example: E-Trade | Follow | CDECCNN | 9****************

Email to: finance@cdec.com.ph

CPRS

• Format:Service | Concern | Company Name / Name

• Example:CPRS |Status Follow-up | Company ABC

Email to: cs@cdec.com.ph

MANIFEST

• Format: Service | Concern | BL#123456789

• Example: Manifest |Stuck @ Sent | BL#123456789

Email to:cs@cdec.com.ph

Thank you for your patience and understanding,

CDEC Customer Service Team

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REMINDER: