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APRIL 2024



Temporary Non-Availability of Some CDEC Mobile Phone Numbers

Please be informed that all CDEC mobile phone numbers are currently

transitioning to a new corporate subscription plan. During this period

our phone numbers can be contacted only through Viber (not through

SMS or phone call).

We sincerely apologize for this temporary inconvenience. We expect all

our mobile phone services to be fully restored today (phone call/SMS/

Viber). Thank you for your understanding.

CDEC Advisory Cut-Off Date/Time for Updating of Prepaid

Accounts (April 8 Monday 6PM)

Please be informed that our Finance Department will be closed on the

following dates (April 9-10 2024 up):

Cut-off time for updating of prepaid deposits is 6PM APRIL 8 Monday.

Copies of Validated Bank Deposit Slips or proof of transaction must be

emailed to finance@cdec.com.ph and cs@cdec.com.ph before 6PM April 8


Timely update of your prepaid accounts will ensure that your e-lodgment

during the long holiday period will not encounter payment problems.

Feel free to contact our Customer Support for any assistance at

Tel # 02-3439 9750 and Mobile # 0917-8086739.


All Customs Brokers with import shipments at Port of Iloilo (P06)

are hereby advised to use Location of Goods/Transit Shed Code


New Report URL for Peza and eTrade

We are pleased to announce that the generation of transaction report

is now available on the following website below using the same e-TRADE

account credential you use for CDEC e-Services. You can generate and

extract the report per month only to avoid disruption on downloading

of generated file.

Example Account:

Username: CUSCDEC

Password: QWERTY


- https://reports.etrade.net.ph/


- https://reports.peza.etrade.net.ph/eips

We thank you for the continued trust and confidence in CDEC as your

service provider for electronic trade compliance with PEZA & BOC.

Please feel free to contact us at mktg@cdec.com.ph and cs@cdec.com.ph

for assistance or inquiry.

CDEC TECHNICAL ADVISORY - Problem in Submission of CPRS Profile

due to Unreadable/Blurred Photos Images

In connection with recurring client reports on e2m system rejection of

Importer and Customs Broker CPRS profiles due to unreadable/blurred

photos, please be guided by the following:

1) Photo images that exceed the recommended dimension/size will

encounter slow processing during data transmission and may not be

properly displayed in e2m CPRS module during renew process.

2) Photo images that are of low quality pixel may appear as blurred

image in e2m system.

These technical errors result in delays during BOC review of CPRS profile.

If you are encountering these problems, please email us so that we can

take further action to help resolve these technical errors.

Updated: CDEC Data Privacy Notice and recent activities

on Data Privacy Compliance

Click here to be redirected to

CDEC Data Privacy Statement and DPO/DPS Registration Seal

Enhanced LIVE CHAT Service

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent. To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT


Thank you for your support and continued patronage!